Privacy Policy

Confidentiality and Access Controls

We limit access to personal data to authorized employees, contractors, and service providers who need it to perform their duties, and we require them to protect it.

Information We Collect

• Account information such as your name, phone number, email, login credentials, and profile details.
• Order and delivery information such as pickup and drop-off locations, order status, and payment details.
• Precise location data if you grant permission to enable features like delivery tracking, navigation, or nearby services.
• Device and log data such as device model, operating system, app version, identifiers, IP address, and crash logs.
• Usage data such as interactions with the App, features used, and timestamps.
• Support messages, feedback, and other communications you send to us.

Browsing and Automatic Data

When you browse our website or use the App, we may automatically collect technical information such as IP address, device identifiers, browser type, app version, log data, and usage statistics to operate, secure, and improve the service.

How We Use Information

• Provide and operate the App, manage accounts, and fulfill delivery services.
• Process transactions, send receipts, and deliver order updates.
• Provide customer support and respond to requests.
• Improve the App, perform analytics, and troubleshoot issues.
• Maintain security, prevent fraud, and comply with legal obligations.
• Send service-related notifications and marketing messages when you opt in.

Data You Provide for Requests

If you register, place an order, or request support, we use the information you provide to fulfill your request and communicate with you.

Sharing of Information

• With service providers who work on our behalf (such as hosting, analytics, maps, payment processing, and messaging).
• With partners needed to fulfill orders and deliveries (such as merchants or delivery personnel).
• To comply with the law or protect rights and safety.
• In connection with a merger, acquisition, or business transfer.
• With your consent or at your direction.

Legal Disclosure

We will not disclose personal data except as required by law or regulation, or to protect the rights, safety, and security of efemto, our users, or the public.

Data Retention

We retain information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we may delete or anonymize it.

Security

We use reasonable administrative, technical, and physical safeguards to protect data, but no method of transmission or storage is 100% secure.

Your Choices and Rights

• Access and update your account information within the App.
• Request account or data deletion where available.
• Opt out of marketing communications if offered.
• Control location and notification permissions in your device settings.
• Request access to or portability of your data where required by law.

When You Contact Us

Information you submit through forms, chat, or support channels is used to respond to your inquiry and improve our support experience.

Children's Privacy

The App is not intended for children under 13 (or the minimum age required in your region). We do not knowingly collect information from children.

International Transfers

Your information may be processed in countries other than your own. We take reasonable steps to protect your data consistent with this policy.

Changes to This Policy

We may update this policy from time to time. We will update the last updated date and notify you as required. Continued use of the App means you accept the updated policy.

Contact Us

If you have questions or requests about privacy, please contact us through in-app support or the email address listed on the Google Play listing.

Our Commitment

Your privacy matters to us. We continually review our practices to protect your data and keep this policy aligned with how we operate.